Refund Policy
Smooth Sailing for Returns!
Ahoy, Nakama! At LOVINOP, we want every treasure to bring joy. If your voyage hits rough seas, here’s how we make returns fair and swift.
Last Updated: July 31, 2025
1. Return Eligibility
| Condition | Policy |
|---|---|
| Timeline | Initiate returns within 30 days of delivery . |
| Item Condition | Unused, undamaged, with original tags/packaging (like unopened treasure chests!). |
| Proof of Purchase | Order number or receipt required. |
2. How to Return Items
Step-by-Step Navigation:
- Signal Our Crew: Email support@lovinop.com with:
- Order number + photos of item(s)
- Reason for return (e.g., “Devil Fruit powers didn’t activate!”)
- Receive a Log Pose: We’ll email a prepaid shipping label within 24 hours (US) or guide international returns.
- Ship with Care: Pack items in original box (reinforced like Franky’s inventions!).
- Track Your Voyage: Use the Den Den Mushi (tracking link) to monitor return status.
Processing Time: Refunds issued within 3 business days of receiving returns
3. Refund Types & Amounts
| Scenario | Refund Method | Deductions |
|---|---|---|
| Defective/Damaged Items | Full refund + return shipping covered | None (we absorb fees!) |
| Change of Mind | Original payment method | Return shipping fees deducted . |
| Lost in Transit | Full refund or reshipment | N/A (we battle the postal Kraken!) |
Note: Discounts/promotions (e.g., “Bounty Hunter Sales”) are non-refundable
4. Exceptions & Limitations
- Late Returns: Beyond 30 days → Store credit (valid for 1 year).
- Incomplete Items: Missing tags/parts → Partial refund .
- Fraud Prevention: Suspicious activity → Investigation per Marine HQ protocols .
️ 5. Customer Responsibilities
- Shipping Costs: Customers cover return shipping unless item is faulty .
- Package Protection: Use sturdy packaging (avoid “Arlong Park-level damage!”).
- Tracking Required: Untraceable returns → Delayed resolution.
International Returns
- Customs Fees: Duties/taxes not refundable (World Government rules apply!) .
- Return Hubs: Ship to nearest warehouse:
- US: Grand Line Depot, CA
- EU: New World Port, Berlin
6. FAQ: Navigating Common Queries
Q: Can I exchange for another treasure
A: Yes! Request exchanges in your return email (e.g., “Swap Zoro for Luffy!”).
Q: What if my refund doesn’t arrive
A: Email support@lovinop.com — we’ll trace it faster than Nami maps the Grand Line!
Q: Are digital paintings refundable
A: Digital downloads are non-refundable (once you see it, the treasure is yours!)
☠️ Our Promise
“No bots, no run-arounds—just human Nakamas ready to help! We resolve 95% of returns in <72 hours.”